How do I set up a small business phone system? As a small business owner, how can you make the most out of your phone system? What are the options for a small business phone system today? In this article, we will discuss some basic information and options that small businesses can consider.
Video conferencing –
There are many options when it comes to small business phone systems. One of these options is video conferencing. With video conferencing, a small business owner can take calls from several different locations at the same time without taking up additional office space. All you need to worry about is the ongoing monthly charges for each individual user if it’s hosted on the cloud.
Two of the biggest reasons why so many small businesses use cloud-based phone systems today are
Cost-effectiveness is one of the biggest reasons why so many businesses choose to go with a cloud-based system. Cloud-based phone systems allow small businesses to save thousands of dollars every month by not having to buy extra hardware or software. Even with high-end video conferencing equipment, the annual cost can be several thousand dollars. This cost-effectiveness makes cloud-based phone systems very attractive to small businesses.
Cloud-based systems are also very easy to use and don’t require a lot of training for the average business owner.
Two other options that a small business phone system can offer a small business owner are
1) Call routing
2) Interactive voice response (IVR)
With call routing, you can route calls between various departments within a company rather than between people in different locations. Interactive voice response (IVR) works much like an answering machine, but the answering machine simply plays prerecorded business greeting messages that the caller can listen to as he or she hangs up. These personalized greetings keep callers feeling warm and appreciated. However, IVR can get expensive if a company owns multiple interactive voice response lines. Another option for call routing is to simply place all incoming calls through the same toll-free number.
Also Read – Guide to purchase a new phone system
Your toll-free number should always be visible to your customers. In fact, you should even have multiple toll-free numbers. One toll-free number should be local and the others should be global, toll-free numbers should never be forwarded to voicemail boxes or cell phones, and any calls should be directed to your business phone number. Your toll-free number should be displayed prominently on your business card or website, and it should include your company logo and your business address.
Traditional landlines are quickly being replaced by new Internet phones. Many small businesses are already using computers and their webcams to provide face-to-face customer service. Internet telephones are not too different. IVR systems can be integrated into your computer system with minimal effort, and many Internet telephones have video-based options such as voice mail that allow customers to leave voice messages. These phones work just as well as traditional phones, and they’re much easier to use–and more cost-effective.
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