When you deal with an appliance or electronics repairer, the law states that they must provide you with a written estimate for a safest appliance repair of $50 or more on certain goods.
An Evaluation That Must be Respected
Once you have accepted the estimate, the repairer cannot charge more than the amount shown on the estimate.
The appraisal must be submitted before any work is done. The repairer may charge a fee for the appraisal, but must let you know before doing so.
Appliances covered by the Act
The Consumer Protection Act applies to repairs to the following appliances
- Microwave oven
- audio equipment (stereo, etc.)
- audio-video equipment (television, VCR, DVD player, etc.)
- computer and its peripherals (mouse, printer, etc.)
- Air conditioner
- heat pumps
Other household and electronic appliances, such as vacuum cleaners, garbage disposals and food processors, are not included in the list of household and electronic appliances under the Consumer Protection Act. There is no obligation on the part of the repairer to provide you with an evaluation or warranty when repairing them.
The content of a repair estimate
The written evaluation must include the nature and total price of the repair to be done as well as the following information
Your name and address;
the name and address of the repairer
a description of the equipment to be repaired
the date and duration of the evaluation.
The 3-month period is calculated from the delivery of the device. If you notice a malfunction after the repair and the warranty period has not expired, the repairer must make the necessary corrections free of charge.
Refusal of the Repair to return your repaired device
If you do not pay for the repair, the repairer can hold your device until you pay for it. However, the repairer is not allowed to hold your device:
if he or she did not provide you with an estimate before repairing the device; or if you have paid the amount stated in the estimate (plus any other amount you subsequently agreed toby).
Recourse in the event of a problem
If you feel that the repairer has not fulfilled his or her obligations, you have certain remedies as a consumer.
If the repairer has made a repair without your permission and has exceeded the price in the estimate, you retain your recourse even if you have already paid the repairer to get your unit back.
Sparked conjugates the verb “to repair” in the present tense. Our will is to guide you from the diagnosis of the breakdown to the replacement of the defective household appliance part.
How to proceed ? Simply select the type of appliance (refrigerator, washing machine, oven, dishwasher) that is causing you problems.
How to repair your and fix appliances in a quick and easy way? On the page dedicated to your appliance you will find
An exploded view of the appliance and the different parts that make up the machine.
- A didactic guide to help you find the problem.
- Repair videos to help you replace the defective part.
- Maintenance tips to avoid breakdowns.